FAQs & Support

Frequently Asked Questions (FAQs)

Features

From which documents fields/questions can be imported into Form Builder

The following document types are directly supported for importing into Form Builder

  • Google Sheets
  • Google Docs
  • Google Slides
  • Google Forms

If you have other formats like CSV/TSV, or Microsoft Excel spreadsheet or Word or PDF, you can upload the file into Google Drive and convert into Google Sheets or Docs before importing through Form Builder.


What are the field types supported in the Form Builder?

The following field types are currently supported

  • Short answer
  • Paragraph
  • Multiple choice
  • Checkbox
  • Drop down
  • Linear scale
  • Multiple choice grid
  • Checkbox grid
  • Date
  • Time
  • Image
  • Section
  • Title and description

Form Import Limitations

I have a Google Form that have lots of fields of different types such as Multiple choice, Dropdown, Grid, Image and Video etc. While importing I can import all fields except video and File upload. Why?

Form Builder can import all fields except Video and File upload fields because Google Form API is currently not providing full support to video and file upload that's why you can't import video and file upload.


I have a Google Form that has many questions, options and images as an option. While importing I can only import question and options, but not images. why?

Form builder can import questions and options but It can't import option with images because Google Form API is not currently provide full support to options with image. So for now you can only import text i.e questions and options. (You can still import independent image items that not linked with a question or answer).

Please refer the open issue with Google at https://issuetracker.google.com/issues/36765034. Do mark a star or raise your comments to show Google you need this feature (in Google Form API).


Why some of field types are unsupported in the Form Builder?

  • Google Form API is not currently providing full support to some of the Form fields like Video and File upload so, that type of fields are not supported in the Form Builder.
  • If the Google Form API is updated to support these fields, we will implement those.

Please refer the open issue with Google at https://issuetracker.google.com/issues/36765412. Do mark a star or raise your comments to show Google you need this feature (in Google Form API).


When I import Quiz questions, the correct answer is getting imported if the question is of choice, checkbox or dropdown. But why the correct answer is not getting imported for Text fields?

Google introduced correct answer settings for text field in the Google Forms GUI. However Google Forms API supports only setting points for text field and do not support for setting it up correct answer. Please refer https://developers.google.com/apps-script/reference/forms/text-item for APIs available currently. We hope Google will introduce this API in future and we will implement the same in the add-on.


Other Issues

I am not able to choose a Google Sheet after selecting Google Sheets as app. What is the problem?

Selecting Google Sheet or Doc or Slide or Form for importing requires Google Picker to be working. On certain browser configuration, Google Picker does not open up. Please check how to Resolve Google Picker not opening for detailed instruction to solve this issue.

SUPPORT

Please check FAQ above and other documentations before making a support request.

To submit a support request, use the Contact Us Form (recommended)

or

You can send email to support@jivrus.com